Privacy Policy

Find Location: Find My Family

This Privacy Policy explains how Find Location: Find My Family (the “Website”, “App”, the “Service”, “we”, “us”) collects and processes personal information. It describes what data we collect, why we collect it, how we use and share it, how long we keep it, and what choices and rights you have.

Definitions

• “GDPR” means Regulation (EU) 2016/679 (General Data Protection Regulation).
• “EEA” means the European Economic Area.
• “CCPA/CPRA” refers to the California Consumer Privacy Act and related amendments.
• “Personal Data” means information that identifies or can reasonably be linked to a person.
• “Processing” includes collecting, using, storing, sharing, and deleting data.

1. Who is responsible for your data?

For the purposes of applicable data protection laws, we act as the data controller for Personal Data processed through the Website.

If you have questions or requests, contact us at: support@familylocate.app

2. What data we collect?

We collect (A) data you provide directly, and (B) data collected automatically when you use the Website.

2.1. Data you provide

Depending on how you use the Website, this may include:

• Account and profile data (e.g., email address, account identifiers, group name).
• Support communications (e.g., messages you send to support).
• Information you choose to share within groups (e.g., invitations you send, chosen display name).

2.2. Data collected automatically

When you use the Website, we may collect:

• Device and Website information: device model, OS version, language, time zone, Website version, identifiers related to your device or installation.
• Approximate network data: IP address, mobile carrier/ISP, diagnostic and performance information.
• Usage data: actions taken in the Website (e.g., screens visited, feature usage frequency, error logs).
• Advertising identifiers: Advertising identifiers (where permitted and subject to user consent, where required by law), such as IDFA or AAID.

We may use cookies and similar tracking technologies to operate the Website, analyze usage, and improve the Service. You can control cookies through your browser settings.

2.3. Location data (core to the Website)

If you enable location sharing, the Website may process:

• Precise location (GPS-based) and/or approximate location, depending on your permissions.
• Location-sharing status and timestamps (e.g., last update time).
• Group-related location data for members who consent to share.

You can control location permissions in your device settings at any time. Some features may not work without location access.

2.4. Payment and transaction data

When you pay for a subscription to our Website, you share your banking information with the payment system. This relationship is also regulated between the user and the privacy notice of the payment system.

We don't process your payments or collect your debit or credit card details.

3. How we use your data (purposes)

We process data to:

Provide the Service and core features

• create and manage accounts and groups
• enable location sharing (where you choose to enable it)
• deliver alerts, notifications, and Website functionality
• troubleshoot crashes and fix bugs

Maintain security and prevent misuse

• detect and prevent fraud, abuse, unauthorized access, and technical attacks
• enforce our Terms and protect users and the Service

Improve and develop the Website

• analytics, diagnostics, feature testing, product research
• performance monitoring and user experience improvements

Communicate with you

• support replies
• important updates about Service changes, security notices, or billing-related messages

Marketing and advertising (where applicable)

• measure ad performance and attribution
• personalize ads only where allowed and based on your settings/consent where required

Comply with legal obligations

• respond to lawful requests from authorities where required

4. Legal bases (EEA/UK users)

Where GDPR/UK GDPR applies, we rely on:

• Contract: to provide the Service you request.
• Legitimate interests: to improve the Website, prevent fraud, secure the Service, and communicate important updates.
• Consent: where required (e.g., certain advertising/marketing uses, certain tracking, precise location in some contexts).
• Legal obligation: when we must comply with law.

5. Sharing of data

We may share Personal Data only as needed to operate the Service, including with:

5.1. Service providers (processors)

We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:

• cloud storage providers (Google Cloud Platform, servers.com);
• data analytics providers (Facebook, Google, Amplitude);
• marketing partners (in particular, social media networks, marketing agencies, email delivery services);
• payment processing contractors.

5.2. Legal and safety reasons

We may disclose data where required by law, to protect rights and safety, or to investigate abuse/fraud.

6. Data retention

We keep Personal Data only as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law.

If you request deletion, we will take reasonable steps to delete your data, subject to legal retention requirements (e.g., dispute resolution, compliance, fraud prevention).

7. International transfers

We may process and store data outside your country. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to protect transfers of Personal Data.

8. Your rights and choices

Depending on your location, you may have rights to:

• access your data
• correct or update your data
• delete your data
• object to or restrict certain processing
• request data portability
• withdraw consent (where processing is based on consent)
• lodge a complaint with a data protection authority

To exercise your rights, contact: support@familylocate.app

9. California privacy notice (CCPA/CPRA)

California residents may have additional rights, including the right to know, delete, and opt out of certain data sharing/“sale” as defined by California law.

We do not discriminate against users for exercising their privacy rights.

Requests can be submitted at: support@familylocate.app

10. Children

The Service is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us at support@familylocate.app

11. Changes to this Policy

We may update this Policy from time to time. If changes are material, we will provide notice within the Website or by other reasonable means. Continued use after the effective date means you accept the updated Policy.

12. Contact

If you have questions or privacy requests, contact us: support@familylocate.app