These Terms of Use ("Terms", "Agreement") constitute a legally binding agreement between you ("User") and CODYNIX LTD, a company duly incorporated under the laws of United Kingdom, London, W1G 7AJ ("Company", "we", "our", or "us"), and EL Software Services LLC (333 SE 2nd Ave 2000, Miami, FL, US) governing your access to and use of the Service.
These Terms of Use & Service (“Terms”) govern your access to and use of the Find Location: Find My Family Website and related services (collectively, the “Service”).
By downloading, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Before accessing or using the Service, please review these Terms of Use together with our Privacy Policy and Cookie Policy. If you do not accept any part of these documents, you must not use the Service and should immediately discontinue access.
By visiting, accessing, or registering an account on the Service, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and related policies. If you do not agree with the Terms, you are not permitted to access or use the Service.
By using the Service, you confirm that:
We reserve the right to update or revise these Terms at any time. Any changes become effective once published on the Service. It is your responsibility to review the Terms periodically. Continued use of the Service after updates are made constitutes your acceptance of the revised Terms.
Our Privacy Policy, Cookie Policy, and any additional terms or notices published on the Service from time to time form an integral part of these Terms and are incorporated by reference.
The Service is intended solely for individuals who are 13 years of age or older, or 16 years of age or older in the European Union (EU), in compliance with applicable laws, including the Children’s Online Privacy Protection Act (COPPA) in the United States and the General Data Protection Regulation (GDPR) in the EU.
Individuals under these age thresholds are prohibited from creating an account. Such individuals may only accept invitations from a parent or legal guardian to join their account. This ensures that the parent or guardian has control over the account and the content shared within it.
By using the service, you acknowledge that you meet the minimum age requirements and understand the restrictions regarding users under age thresholds specified above. We reserve the right to verify the age of its users and to suspend or terminate accounts that violate this policy.
Subject to your continuous compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Website and the Content solely for your personal, non-commercial use and only in the manner expressly permitted by the Service.
Except as expressly allowed by these Terms or by mandatory law, you may not, directly or indirectly:
(a) copy, reproduce, distribute, sell, resell, rent, lease, lend, sublicense, publish, display, perform, transmit, or otherwise exploit any part of the Website or Content;
(b) modify, adapt, translate, reverse engineer, decompile, disassemble, attempt to derive source code, or create derivative works from the Website, Content, or any related technology, except where such restriction is prohibited by law;
(c) interfere with, disrupt, damage, or impair the Website, including by introducing viruses, malicious code, or by attempting to bypass security, access controls, or other protective measures;
(d) use any automated means to access the Website (including bots, spiders, scrapers, or similar technologies), or attempt to collect data from the Website in a way that burdens the Service or violates these Terms; and/or
(e) circumvent, disable, or otherwise interfere with features that limit use or protect the Website, Content, or any intellectual property.
Your compliance with this Section is a condition of the license granted to you. Any unauthorized use automatically terminates the license.
The Website, the Service, the Content, and all associated technology, design, and materials are owned by CODYNIX LTD and EL Software Services LLC, and/or its licensors and are protected by applicable intellectual property laws. The Service is licensed, not sold, to you.
Except for the limited rights expressly granted under these Terms, we and our licensors retain all right, title, and interest in and to the Website, including all intellectual property and proprietary rights (“Intellectual Property Rights”), such as rights in patents, trademarks, service marks, copyrights, trade secrets, know-how, and any similar rights worldwide.
We reserve all rights not expressly granted. We may pursue any remedies available under applicable law in case of infringement or unauthorized use.
“Content” includes all materials made available on or through the Website, such as text, information, data, graphics, images, photographs, audio, video, software, scripts, interactive features, and any branding elements, including our trademarks, service marks, and logos (“Marks”).
All Marks used on the Website belong to their respective owners and may not be used without permission.
Content is provided on an “as is” basis for your personal use. You access and use Content at your own risk. If you are permitted to download or print any Content, you must retain all copyright and proprietary notices. We do not guarantee that any Content will be accurate, complete, or current.
The Website may incorporate third-party and/or open-source components subject to separate license terms (“Third-Party Terms”). To the extent there is a conflict between these Terms and applicable Third-Party Terms, the Third-Party Terms will govern for the relevant component.
The Website may allow you to submit content, feedback, comments, messages, or other materials (“User Submissions”). You are solely responsible for your User Submissions and any consequences arising from them.
You represent and warrant that your User Submissions:
We are not obligated to keep User Submissions confidential. We may, at our discretion, monitor, edit, remove, restrict, or refuse to publish User Submissions at any time, without notice.
By submitting User Submissions, you grant us a worldwide, irrevocable, perpetual, non-exclusive, royalty-free, fully paid, transferable, and sublicensable license to use, host, store, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, and otherwise use such User Submissions in connection with operating, providing, maintaining, marketing, and improving the Website and the Service.
To the extent permitted by law, you waive any moral rights you may have in your User Submissions. You represent that you have all rights necessary to grant this license.
Certain features of the Service may be offered on a paid basis, including subscriptions (“Subscription”). Prices, billing periods, and subscription terms are displayed at the point of purchase and may vary by plan and region.
By purchasing a Subscription, you authorize us and/or our payment processor to charge the applicable fees (plus any applicable taxes) on a recurring basis until you cancel, in accordance with the plan you selected. Your Subscription remains active until cancelled by you or terminated by us as permitted under these Terms.
By initiating a purchase, you agree to all listed prices, fees, and terms at the point of sale. Payment is required in advance. The Service is not responsible for any charges or expenses incurred due to fees, such as overdraft fees or exceeding your credit card limit. By providing your payment details, you authorise to charge your chosen payment method for all applicable fees until your subscription is either canceled by you. We reserve the right, at its sole discretion, to introduce new services for additional fees or modify existing fees at any time. Any changes to the pricing or payment terms will be communicated to you in advance and will take effect in the next billing cycle following the notification. It is your responsibility to review any updates to pricing or payment terms to ensure you are aware of changes that may impact your subscription. Users are responsible for confirming and understanding all charges before completing a transaction. The Service does not assume liability for any additional charges imposed by third-party payment providers, such as exchange fees or other foreign transaction fees.
Unless you cancel before the end of the then-current billing period, your Subscription will automatically renew, and we (or our payment processor) will charge the renewal fee using the payment method on file, at the then-current rate.
Refunds (if any) are governed by Subscription and Refund Term/ Money-Back Guarantee, which are incorporated into these Terms by reference. Unless otherwise required by applicable law or explicitly stated in those policies, fees are non-refundable.
For purchases made outside of the AppStore and/or GooglePlay (including without limitation third-party social media platforms), we offer a money-back guarantee, which is available if you did not get visible results after using our program or if you remain unsatisfied with the results.
Timely Request: You must contact us at support@familylocate.app with your refund request within 30 calendar days of your initial purchase date and before your current subscription period ends.
Refund policy for rebills/renewals:
You may be eligible for a refund if the following conditions are met:
When a Refund is Not Possible:
We cannot issue a refund if:
You can cancel your Subscription by following the cancellation instructions available on the Website or by contacting support: support@familylocate.app
If you cancel, you will typically retain access until the end of the current billing period, after which your access to paid features will end, unless otherwise stated at the time of purchase or required by law.
We may suspend or terminate your Subscription if payment fails, if you violate these Terms, or if we reasonably believe your account is associated with fraud or abuse.
We respect your privacy. Our collection and processing of personal data are described in our Privacy Policy, which forms an integral part of these Terms. By using the Website, you acknowledge that you have read and understood the Privacy Policy.
We may suspend, restrict, or terminate your access to the Website and/or your account at any time, with or without notice, for example if:
“Termination” may include disabling your account and/or removing access to the Service. Where required by law or our Privacy Policy, you may request access to or deletion of personal data.
You may stop using the Service at any time. If you wish to close your account, contact us at support@familylocate.app
If you believe content available on the Website infringes your intellectual property rights, please send a written notice to us including:
Please send infringement notices to: support@familylocate.app
We reserve the right to seek remedies for false or bad-faith notices to the extent permitted by applicable law.
To the maximum extent permitted by law, the Website and the Service are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or availability.
We do not warrant that:
(i) the Service will meet your requirements;
(ii) the Service will be uninterrupted, timely, secure, or error-free;
(iii) results obtained through the Service will be accurate or reliable;
(iv) content or materials will be up to date; or
(v) defects will be corrected immediately or at all.
Any use of the Service is at your own discretion and risk, and you are solely responsible for any damage to your device or loss of data.
To the maximum extent permitted by law, CODYNIX LTD and EL Software Services LLC, and its affiliates, officers, directors, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, goodwill, data, or other intangible losses, arising out of or relating to:
(a) your access to or use of (or inability to access or use) the Service;
(b) any conduct or content of any third party;
(c) unauthorized access to or alteration of your transmissions or data;
(d) reliance on information made available through the Service; or
(e) any other matter relating to the Service.
To the extent liability cannot be excluded, our total liability for all claims will not exceed the greater of (i) the amounts you paid to us for the Service in the three (3) months preceding the event giving rise to the claim, or (ii) USD $100.
Some jurisdictions do not allow certain limitations, so parts of this Section may not apply to you.
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless CODYNIX LTD and EL Software Services LLC, and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with us.
Please read this section carefully. It affects your legal rights.
This Section applies to any dispute arising out of or relating to these Terms or the Service, including claims based on contract, tort, statute, fraud, or misrepresentation.
Nothing in this Section prevents either party from:
Before starting formal proceedings, you agree to contact us at support@familylocate.app with a brief description of the issue and your contact information. The parties will attempt in good faith to resolve the dispute informally.
If a dispute is not resolved within sixty (60) days after informal notice, either party may submit the dispute to binding arbitration on an individual basis, unless prohibited by applicable law.
If the selected arbitration forum is unavailable, the parties will choose an alternative provider.
The arbitrator will be neutral. Hearings may be conducted remotely unless an in-person hearing is required by the arbitrator or applicable law. Each party bears its own attorneys’ fees unless the arbitrator awards fees under applicable rules or law.
You and we agree that disputes must be brought on an individual basis. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding. By agreeing to arbitration, you waive the right to a jury trial.
If any part of this Section is found unenforceable, the remainder will remain in effect to the maximum extent permitted by law.
This dispute resolution section survives termination of your use of the Service.
We may modify these Terms from time to time. Updated Terms become effective once posted on the Website (or otherwise made available to you). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
We may assign or transfer our rights and obligations under these Terms (including as part of a merger, acquisition, reorganization, or asset sale). You may not assign these Terms without our prior written consent.
We may provide notices by posting them on the Website, by email, or through other reasonable means. Notices sent to your email address are deemed received when sent, even if filtered by your email provider.
These Terms remain in effect while you access or use the Service. Provisions which by their nature should survive termination (including licenses granted by you, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.
By clicking “I agree”, “Accept”, “Submit”, or similar buttons, you consent to use of electronic signatures and acknowledge that your electronic acceptance forms a binding agreement.
To the extent permitted by law, these Terms and any dispute not subject to arbitration are governed by the laws of United Kingdom, without regard to conflict of laws principles.
Where arbitration does not apply, you agree that the courts of United Kingdom will have exclusive jurisdiction, unless mandatory consumer protection laws provide otherwise.
These Terms, together with policies incorporated by reference (including the Privacy Policy and Subscription/Refund Terms), constitute the entire agreement between you and us regarding the Service. If any provision is held invalid, the remaining provisions will remain in effect.
Failure to enforce any provision is not a waiver of our right to enforce it later.
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, civil unrest, labor disputes, power or network outages, and other similar events.
For questions about these Terms, please contact us at: support@familylocate.app
